Support
YIYUN AI Glass
Support information for the YIYUN AI Glass companion app, including hardware pairing, app setup, troubleshooting, privacy controls, and customer contact options.
Getting Help
Email support: jamesma2324@berkeley.edu
Typical response time: within 2 business days.
Hardware Pairing
- Turn on the YIYUN AI Glass hardware before opening the device pairing screen.
- Make sure Bluetooth is enabled on the iPhone.
- Open the app, go to the device pairing screen, scan, and select the YIYUN AI Glass device.
- If pairing fails, restart the glasses and retry the scan from the app.
App Workflow
- The app is a free companion app for users who already have YIYUN AI Glass hardware.
- The app helps connect the glasses, run the hardware workflow, and view device status.
- No in-app purchase is used.
Privacy and Data
- The app provides local privacy controls and data clearing options.
- Diagnostics are not shared by default unless the user chooses to provide them for support.
- Users can contact support to request help with app data, hardware setup, or account-related questions.